Mongolia tours with free WiFi during your trip – leave it to a local specialist travel company.　

　　
Shine Zuuch Travel follows the guidelines for online travel transaction sites and strives to be trusted by customers so that you can book your travel with confidence. Please feel free to contact us by phone oremail.

From Applying for a Mongolia Tour to Departure

Apply	Application documents sent		Reservation complete		Pay the balance		Travel information documents sent
If you wish to travel to Mongolia,E-mailplease apply or inquire by email or phone.	When applying, we need the full name (as on the passport), sex, nationality and date of birth of all participants.		We will send you an email confirming your booking details. After checking them, please pay a deposit of 50%.		Please pay the remaining amount, after deducting the deposit, by the specified date. Or, in consultation with your representative, the remaining 50% can be paid in cash or by bank transfer before the trip starts.		About 7 to 10 days before departure, we send the final itinerary, e-tickets and other documents to the representative.

　* Terms and conditions of travel

1. Package tour contract

This trip is planned and operated by Shine Zuuch Travel Co., Ltd. (hereinafter "the Company"), and the customer enters into a package tour contract (hereinafter "travel contract") with the Company.

2. Application and formation of the contract

(1) Apply by filling in the prescribed application form and submitting a deposit (50 percent of the travel fee).

(2) A customer under 20 at the time of application who participates alone is in principle required to submit a guardian's consent form. A customer requiring special consideration, such as arranging a wheelchair, should say so at the time of application. We will respond within what is possible and reasonable.

(3) Applications are also accepted by phone 976-7000-0558, the internet and so on. At the time of reservation, a travel contract has not yet been formed. In this case, if the deposit is not submitted by the date set by the Company within 7 days counting from the day after the reservation date, the Company will treat the reservation as not having been made.info@nomadmongolia.com(4) If at the time of application the tour is full and a contract cannot be made immediately, you will be asked to submit the application form and a holding deposit equal to the deposit, but in this case completion of arrangements is not guaranteed. When the reservation is secured and arrangements are complete, the holding deposit will be treated as the deposit.

(5) The travel contract is formed not at the time of reservation but when the Company accepts the contract and receives the deposit. (Except for contracts made by correspondence.)

(6) Customers with chronic illness, pregnancy or disabilities who need special consideration, such as arranging a wheelchair, should say so at the time of application. We will respond within what is possible and reasonable. Costs of special measures taken by the Company for the customer are borne by the customer.

In any case, we may decline an application depending on local circumstances and the situation of transport and accommodation providers.
3. Delivery of contract documents and the final itinerary

The contract documents consist of recruitment advertisements, the website, the travel terms and conditions and so on. The final itinerary (confirmation document) is sent by email no later than the day before the trip begins.

4. Payment of the travel fee

The travel fee (balance) must be paid before the 15th day counting back from the day before the trip starts.

5. What is included in the travel fee (partly as examples)

(1) The following items specified in the itinerary are included:

Airport pickup and transfers at Chinggis Khaan International Airport

1.     Sightseeing fees

2.     All hotels, ger camps and tents listed in the schedule

3.     Meals

4.     English guide fee

5.     Cost of the private vehicle used for transport

6.     Airfare when domestic flights are used for travel within Mongolia

7.     Sleeping bags, mats, cooking utensils and so on when tents are used

8.     Sleeping bags, mats, cooking utensils and so on when tents are used

9.     Bus fare and sightseeing entrance fees during group activities

10.   Other items explicitly stated as included in each course.

(2) No refund is made for any part not used for the customer's own reasons.

6. What is not included in the travel fee (partly as examples)

Anything other than the items listed in (1) 1. above is not included in the travel fee. Some examples:

1.     Round-trip international airfare between your country and Mongolia

2.     Travel procedure expenses (passport, visa fees, etc.)

3.     Transport from your home to the assembly airport, etc.

4.     Excess baggage fees for exceeding the prescribed weight, volume or number of pieces

5.     Airport taxes, departure taxes, etc. in foreign countries

6.     Special aviation insurance charges and fuel surcharges

7.     Optional tour fees

8.     Personal expenses of the customer and the taxes and service charges that go with them

9.     Personal expenses such as internet fees, alcohol of all kinds, water, extra food and drink, and tips

10.   Medical expenses for injury or illness, etc.

11.   Items marked "○○ fee"

7. Cancellation of the travel contract and cancellation fees

(1) Cancellation by the customer before the trip starts
The customer may cancel the travel contract at any time by paying the cancellation fee below. However, requests for cancellation are accepted on the Company's business days and during business hours.

Cancellation date (date of contract cancellation) Cancellation fee (per person)
(Trips starting outside peak season): free

From 18:00 local time 10 business days before the tour date to 18:00 local time 8 business days before: 20% of the total booking amount

From 18:00 local time 7 business days before the tour date to 18:00 local time 5 business days before: 30% of the total booking amount

From 18:00 local time 4 business days before the tour date to 18:00 local time 2 business days before: 40% of the total booking amount

From 18:00 local time 2 business days before the tour date to 1 business day before: 50% of the total booking amount

On the tour date: 100% of the total booking amount

(2) The cancellation fees above also apply when the customer changes the course or departure date after the contract is formed, or cancels the travel contract for reasons relating to the handling of various loans.

(3) When several people join together and some customers cancel, in addition to charging the cancellation fee to that person, we will charge the other customers the difference in cost due to the change in the number of people using transport and accommodation.

8. Minimum number of participants

Basically 1 person.
If the number of participants falls below the minimum, the tour may be cancelled. In this case we will notify you at least 15 days (20 days in peak season) before the day before the trip starts.

9. The Company's responsibility and disclaimer

(1) The Company is not responsible for customer damage caused by matters the Company cannot influence, such as provision of transport services that deviate from the original operating plan.
(3) The Company is not responsible for delays, suspensions, schedule changes or route changes of transport providers, or for changes to the itinerary, shortened stays at destinations or cancellation of the trip resulting from them.

10. Customer's responsibility

(1) The customer must make use of the information provided by the Company and strive to understand the customer's rights and obligations and the contents of the package tour contract.
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(2) If, after the trip starts, the customer recognizes that a travel service described in the contract documents differs from what was described, the customer must promptly notify the Company, its arrangement agent or the travel service provider at the travel destination.

11. Itinerary guarantee

If an important change occurs in the following items of the itinerary, the Company will pay compensation and condolence money under certain conditions and limits according to the terms, depending on the content of the change. However, no payment is made if the amount of change compensation is less than $65.

1.     Start or end date of the trip

2.     Sightseeing spots, tourist facilities, restaurants and other travel destinations

3.     Change of the type or company name of transport

4.     A flight using a different airport for the start or end of the trip in the country

5.     Type or name of accommodation

6.     Type, facilities, view or conditions of the guest room of accommodation

12. Basis of travel conditions and travel fee

These travel conditions are based on March 1, 2025, and the travel fee is based on fares and rules valid as of December 31, 2025.

13. Handling of personal information

The Company and the commissioned travel agent listed under "Sales agent" below (hereinafter "the agent") will use the personal information in the application form you submit when applying, in addition to contacting you, to the extent necessary for arranging services provided by transport and accommodation providers (major providers are listed in each itinerary) for the trip you applied for, and for the procedures to receive those services. Applying for a trip is regarded as your consent to the above handling.